[ultimate_exp_section title=”Can I purchase products directly from you?” text_color=”#2a2a2a” background_color=”#f4f4f4″ text_hovercolor=”#ffffff” bghovercolor=”#ff0000″ title_active=”#ffffff” title_active_bg=”#ff0000″ cnt_bg_color=”#f4f4f4″ extra_class=”leftalign” font_family=”font_family:Roboto|font_call:Roboto|variant:500″ heading_style=”font-weight:500;” title_font_size=”desktop:14px;”]
Unfortunately not, we are the wholesaler and all of the products on the website are available to purchase from our network of Caberg retailers.
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You can find information on your local retailers by clicking on the Stockists link at the top of the page.
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Your helmet number is on a label in the helmet lining as shown here.
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You will need to return the item along with proof of purchase back to your retailer who will process the claim for you. Please note that we can not deal directly with customers warranty issues. Any issues that you may have will need to be taken up with the dealer from where you purchased the product.
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Your local retailer is able to order spare and replacement parts for you.
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Our Caberg stores are required to hold an agreed range in stock at all times and all have fully trained staff able to sell you the correct products and sizes.
[/ultimate_exp_section][ultimate_exp_section title=”What if my local store does not have the product I want in stock?” text_color=”#2a2a2a” background_color=”#f4f4f4″ text_hovercolor=”#ffffff” bghovercolor=”#ff0000″ title_active=”#ffffff” title_active_bg=”#ff0000″ cnt_bg_color=”#f4f4f4″ extra_class=”leftalign” font_family=”font_family:Roboto|font_call:Roboto|variant:500″ heading_style=”font-weight:500;” title_font_size=”desktop:14px;”]
No problem, they are able order the item from Feridax for delivery usually within 48 hours.
[/ultimate_exp_section][ultimate_exp_section title=”What kind of warranty do you offer on your products?” text_color=”#2a2a2a” background_color=”#f4f4f4″ text_hovercolor=”#ffffff” bghovercolor=”#ff0000″ title_active=”#ffffff” title_active_bg=”#ff0000″ cnt_bg_color=”#f4f4f4″ extra_class=”leftalign” font_family=”font_family:Roboto|font_call:Roboto|variant:500″ heading_style=”font-weight:500;” title_font_size=”desktop:14px;”]
All of our products come as standard with a two year guarantee against manufacture defect. A proof of purchase is needed to validate any warranty.
[/ultimate_exp_section][ultimate_exp_section title=”What if my product develops a fault within the warranty period?” text_color=”#2a2a2a” background_color=”#f4f4f4″ text_hovercolor=”#ffffff” bghovercolor=”#ff0000″ title_active=”#ffffff” title_active_bg=”#ff0000″ cnt_bg_color=”#f4f4f4″ extra_class=”leftalign” font_family=”font_family:Roboto|font_call:Roboto|variant:500″ heading_style=”font-weight:500;” title_font_size=”desktop:14px;”]
You will need to return the item along with proof of purchase back to your retailer who will process the claim for you.
[/ultimate_exp_section][ultimate_exp_section title=”How long does it take to resolve a warranty issue?” text_color=”#2a2a2a” background_color=”#f4f4f4″ text_hovercolor=”#ffffff” bghovercolor=”#ff0000″ title_active=”#ffffff” title_active_bg=”#ff0000″ cnt_bg_color=”#f4f4f4″ extra_class=”leftalign” font_family=”font_family:Roboto|font_call:Roboto|variant:500″ heading_style=”font-weight:500;” title_font_size=”desktop:14px;”]
Your retailer will be able to advise at the time of return as this does depend on the nature of the issue.
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