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CONTACT INFORMATION

If you have any questions regarding your Caberg products or warranty issues please take a moment to read through and click the FAQs for further information.

If the FAQs here do not answer your query please fill in the contact form below. Please note however that due to high level of enquries received, we cannot always guarantee a response if the answer is covered in the FAQs.

Caberg UK c/o Feridax (1957) Ltd.
Park Lane, Halesowen
West Midlands, B63 2NT


Email: customerservice@feridax.com

Phone: +44 (0) 1384 413841

FAQs

Can I purchase products directly from you?

Unfortunately not, we are the wholesaler and all of the products on the website are available to purchase from our network of Caberg retailers.

How can I find my local retailer?

You can find information on your local retailers by clicking on the Stockists link at the top of the page.

What if my product develops a fault after the warranty has expired?

You will need to return the item along with proof of purchase back to your retailer who will process the claim for you. Please note that we can not deal directly with customers warranty issues. Any issues that you may have will need to be taken up with the dealer from where you purchased the product.

Who do I contact if I need any spare parts?

Your local retailer is able to order spare and replacement parts for you.

Why do you recommend I purchase from a store listed on the website?

Our Caberg stores are required to hold an agreed range in stock at all times and all have fully trained staff able to sell you the correct products and sizes.

What if my local store does not have the product I want in stock?

No problem, they are able order the item from Feridax for delivery usually within 48 hours.

What kind of warranty do you offer on your products?

All of our products come as standard with a one year guarantee against manufacture defect.

What if my product develops a fault within the warranty period?

You will need to return the item along with proof of purchase back to your retailer who will process the claim for you.

How long does it take to resolve a warranty issue?

Your retailer will be able to advise at the time of return as this does depend on the nature of the issue.

 

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