Contact Us

If you have any questions regarding your Caberg Helmet or Warranty issues please take a moment to read through and click the FAQs for further information.

› Can I purchase products directly from you?
Unfortunately not, we are the wholesaler and all of the products on the website are available to purchase from our network of Caberg retailers.
› How can I find my local retailer?
You can find information on your local retailers by clicking on the dealer locator at the top of the page.
› What if my product develops a fault after the warranty has expired?
You will need to return the item along with proof of purchase back to your retailer who will process the claim for you. Please note that we can not deal directly with customers warranty issues. Any issues that you may have will need to be taken up with the dealer from where you purchased the Helmet.
› Who do I contact if I need any spare parts?
Your local retailer is able to order spare and replacement parts for you.
› Why do you recommend I purchase from a Caberg Cares Store?
Our Caberg Care stores are required to hold an agreed range of helmets in stock at all times and all have fully trained staff with the expertise to sell you a correctly fitted helmet.
› What if my local store does not have the product I want in stock?
No problem, they are able order the item from Feridax for delivery usually within 48 hours.
› What if the model I want is not listed on your website?
If you have seen a helmet listed on the Caberg website that is not available in the UK then it can be specially ordered from your local Caberg Cares Centre. The retailer will be able to confirm price and expected delivery date at the time of order.
› What kind of warranty do you offer on your products?
All of our products come as standard with a one year guarantee against manufacture defect.
› What do I do if my product develops a fault within the warranty period?
You will need to return the item along with proof of purchase back to your retailer who will process the claim for you.
› How long does it take to resolve a warranty issue?
Your retailer will be able to advise at the time of return as this does depend on the nature of the issue.
› What is Find and Fit?
Our 'Find & Fit' reservation service allows you to reserve any product from the Caberg website and arrange to collect and have it professionally fitted at your chosen Caberg Cares store. All you need to do is simply follow the on screen instructions.

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